Mit der zunehmenden Digitalisierung von Wirtschaft und Gesellschaft ist die Vision der Industrie 4.0, einer intelligenten und vernetzten Produktion, entstanden. Inzwischen ist Digitalisierung für Unternehmen ein entscheidender Faktor, um zukunfts- und wettbewerbsfähig zu bleiben. Allerdings...

Business process management (BPM) is an acknowledged source of corporate performance. A well-established element of the BPM toolbox by which organizations intend to tune the performance of their processes is business process standardization (BPS). So far, research on BPS has predominantly taken...

Business process management (BPM) is an important area of organizational design and an acknowledged source of corporate performance. Over the last decades, many approaches, methods, and tools have been proposed to discover, design, analyze, enact, and improve individual processes. At the same...

Purpose: Process redesign refers to the intentional change of business processes. While process redesign methods provide structure to redesign projects, they provide limited support during the actual creation of to-be processes. More specifically, existing approaches hardly develop an...

Generative AI technologies, such as large language models, have the potential to revolutionize much of our higher education teaching and learning. ChatGPT is an impressive, easy-to-use, publicly accessible system demonstrating the power of large language models such as GPT-4. Other compa- rable...

Thanks to digital technologies, information about customer needs and contexts is becoming accessible ever more easily and service providers are more closely connected to customers. This development enables services to act on behalf of customers and to proactively initiate the customer...

Taxonomies are classification systems that help researchers conceptualize phenomena based on their dimensions and characteristics. To address the problem of 'ad-hoc' taxonomy building, Nickerson et al. (2013) proposed a rigorous taxonomy development method for information systems researchers....