Complexity and uncertainty have increasingly become the key elements in the operating environment for UK financial services firms in the last decade. These environmental pressures have pushed financial services organisations into developing marketing information and research strategies which...

Focuses on the retail sector of financial services in the UK. Describes the three stages of a model for business process transformations; administrative IT, market‐led IT and business process redesign, this last being revolutionary involving major changes. Goes on to show that this blend of...

This paper aims to illustrate the important role marketing technologies play in contemporary neo‐liberal policies which aim to effect social control over a populace through the shaping of the desire and freedom of individuals. This argument will be developed through an analysis of the expanded...

This paper describes case vignettes of the practice of vision development in eight financial services organisations. Important observations emerge about current practice; for example, formal methodologies are rarely adopted in vision development; rather, more informal processes of debate are...

An historical saunter is taken through the development of approaches, legal and organisational, to deal with whistleblowing. Whistleblowing engenders strong emotions, and it is not surprising that some of the early pioneers met with stiff resistance. Some classic whistleblowing cases are...

Purpose – In this study the aim is to analyze multiple decisions in mergers and acquisitions (M&As) strategy to verify whether isomorphism appears in these decisions when a firm imitates others and to determine under what conditions the link between imitation and the degree of similarity in...

The complexity, variability and uncertainty of performance of many financial services make consumer evaluation difficult, and have accounted for many purchases failing to meet expectations. Suggests how evaluation can be improved before, during and after purchase. Before purchase, confidence in...

Notes that the insurance broking industry is unattractive and subject to long‐term change. Cites factors contributing to this such as industry saturation, low entry barriers and low product differentiation. Notes expected responses to such conditions, including those from the large,...

Considers universal banking’s role in the evolution of national financial systems, notably with respect to their role in overall economic performance. Deals with conceptual and empirical evidence regarding mergers and acquisitions (M&A) in the financial services industry, with special...

Purpose – The main aim of this article is to widen one's understanding of the value‐added contributions of business angels and, more specifically, their role as facilitators for further finance. Design/methodology/approach – This article is based on in‐depth case studies of five...