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Managing to Improve Public Services
Hartley, Jean; Pike, Alan - Advanced Institute of Management Research <London> - 2005
leadership in stimulating and supporting new practices; creating andutilising metrics to measure performance for improved service …
Persistent link: https://www.econbiz.de/10005866350
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The performance impact of industrial services and service orientation on manufacturing companies
Kohtamaki, Marko; Hakala, Henri; Partanen, Jukka; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 463-485
Persistent link: https://www.econbiz.de/10011400721
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Multilevel service design : from customer value constellation to service experience blueprinting
Patrício, Lia; Fisk, Raymond P.; Cunha, João Falcão e; … - In: Journal of service research : JSR 14 (2011) 2, pp. 180-200
Persistent link: https://www.econbiz.de/10009266742
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Dienstleistungsmanagement in Banken : Konzeption und Umsetzung auf Basis der Service Value Chain
Bruhn, Manfred; Georgi, Dominik - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003331004
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FinTechs as service innovators : understanding the service innovation stack
Riikkinen, Mikko; Saraniemi, Saila; Still, Kaisa - In: International journal of e-business research : an … 15 (2019) 1, pp. 20-37
Persistent link: https://www.econbiz.de/10011996841
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Neue Finanzdienstleistungen : deutsche Bankenmärkte im Wandel
Glogowski, Erhard; Münch, Manfred - 1986
Persistent link: https://www.econbiz.de/10004214636
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Neue Finanzdienstleistungen : deutsche Bankenmärkte im Wandel
Glogowski, Erhard - 1986
Persistent link: https://www.econbiz.de/10014002213
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Innovation von Dienstleistungen : Organisation von Innovationsprozessen in Universalbanken
Schneider, Markus - 1999
Persistent link: https://www.econbiz.de/10000667936
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Users as service innovators : the case of banking services
Hippel, Eric von; Oliveira, Pedro - 2009
importance of services innovation by users, focusing on the field of commercial and retail banking services. We find that 55% of … today’s computerized commercial banking services were first developed and implemented by non-bank firms for their own use …, and 44% of today’s computerized retail banking services were first developed and implemented by individual service users …
Persistent link: https://www.econbiz.de/10003889077