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Kundenzufriedenheit langfristig sicherstellen : Exzellenz in Projekten ; Key-Success-Faktoren zur Kundenzufriedenheit
Bucher, Stefan - In: Kundenzufriedenheit im IT-Outsourcing : das Optimum …, (pp. 53-60). 2014
Persistent link: https://www.econbiz.de/10010355829
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The influences of internal marketing on service excellence of hotel businesses in Thailand
Saknarong, Atchareeya; Ooncharoen, Nantana; … - In: Journal of international business and economics : JIBE 13 (2013) 4, pp. 67-94
Persistent link: https://www.econbiz.de/10010241894
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Controlling service-orientierter Geschäftsmodelle
Warg, Markus; Hoffmann, Uwe; Boekhoff, Christine - In: Service-orientierte Geschäftsmodelle : erfolgreich umsetzen, (pp. 85-112). 2013
Persistent link: https://www.econbiz.de/10010245566
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The impact of IT outsourcing on information systems success
Gorla, Narasimhaiah; Somers, Toni M. - In: Information & management : the internat. journal of … 51 (2014) 3, pp. 320-335
Persistent link: https://www.econbiz.de/10010375811
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An empirical investigation of 3D-based information systems success for online retailers
Algharabat, Raed S.; Zamil, Ahmad M. A. Ahmad - In: International journal of technology marketing : IJTMkt 8 (2013) 3, pp. 316-336
Persistent link: https://www.econbiz.de/10010200391
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Measuring web portals success : a respecification and validation of the DeLone and McLean information systems success model
Al-Debei, Mutaz M.; Jalal, Dima; Al-Lozi, Enas - In: International journal of business information systems : … 14 (2013) 1, pp. 96-133
Persistent link: https://www.econbiz.de/10009790672
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How do the success factors driving repurchase intent differ between male and female customers?
Frank, Björn; Enkawa, Takao; Schvaneveldt, Shane J. - In: Journal of the Academy of Marketing Science 42 (2014) 2, pp. 171-185
Persistent link: https://www.econbiz.de/10010345188
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The effectiveness of organisational information systems : perceptions of non-IT executives and IT-executives on IS contributions to strategic development
Badamas, Muhammed Ademola - In: International journal of business information systems : … 20 (2015) 1, pp. 41-54
Persistent link: https://www.econbiz.de/10011440961
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An examination of antecedents of conversion rates of e-commerce retailers
Gudigantala, Naveen; Bicen, Pelin; Eom, Mike Tae-in - In: Management research review 39 (2016) 1, pp. 82-114
Persistent link: https://www.econbiz.de/10011535915