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Informationsmanagement
6,309
Information management
5,002
Customer service
3,045
Kundenservice
3,044
Betriebliches Informationssystem
1,551
Business intelligence system
1,462
Theorie
1,251
Beziehungsmarketing
1,247
Theory
1,246
Relationship marketing
1,239
Dienstleistungsqualität
1,164
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1,161
Deutschland
1,023
Kundenzufriedenheit
995
Customer satisfaction
993
Germany
964
Informationstechnik
819
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816
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815
Information technology
647
USA
512
Unternehmen
502
United States
494
Strategisches Management
482
Prozessmanagement
454
Wissensmanagement
445
Knowledge management
434
Kundendienst
402
Nachricht
391
Electronic Commerce
386
Strategic management
385
Management-Informationssystem
367
Business process management
366
Management information system
364
Beschwerdemanagement
352
Complaint management
351
Elektronische Publikation
327
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325
Electronic publishing
325
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300
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2,319
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971
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5,672
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5,119
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115
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5
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2
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3,232
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Ratgeber
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25
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Krcmar, Helmut
53
Scheer, August-Wilhelm
37
Brenner, Walter
28
Klotz, Michael
27
Khosrowpour, Mehdi
25
Mertens, Peter
25
Winter, Robert
25
Willcocks, Leslie
22
Gabriel, Roland
20
Heinrich, Lutz Jürgen
20
Österle, Hubert
20
Keuper, Frank
19
Stauss, Bernd
19
Zarnekow, Rüdiger
19
Hess, Thomas
18
Schwarzer, Bettina
17
Bullinger, Hans-Jörg
16
Thomas, Oliver
16
Van Grembergen, Wim
16
Abramowicz, Witold
15
Baumöl, Ulrike
14
Hildebrand, Knut
14
Hunter, M. Gordon
14
Otto, Boris
14
Schwickert, Axel C.
14
Becker, Jörg
13
Bodendorf, Freimut
13
Krallmann, Hermann
13
Tan, Felix B.
13
Gadatsch, Andreas
12
Lacity, Mary Cecelia
12
Stelzer, Dirk
12
Helmke, Stefan
11
Jamil, George Leal
11
Kargl, Herbert
11
Pepels, Werner
11
Schwarze, Jochen
11
Tiemeyer, Ernst
11
Weinhardt, Christof
11
Wirtz, Jochen
11
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IGI Global
105
Springer Fachmedien Wiesbaden
34
Information Resources Management Association
33
OECD
11
Institut für Informationswirtschaft und -management <Karlsruhe>
10
National Bureau of Economic Research
10
Europäische Kommission
7
Nomos Verlagsgesellschaft
7
Books on Demand GmbH <Norderstedt>
6
Erich-Schmidt-Verlag
6
Gesellschaft Entwicklung, Konstruktion, Vertrieb
6
Gesellschaft für Informatik
6
Shaker Verlag
6
Verlag Dr. Kovač
6
Harvard Graduate School of Business Administration
5
Organisation for Economic Co-operation and Development
5
RWTH Aachen
5
Technische Universität Dresden
5
Technische Universität Dresden / Fakultät Wirtschaftswissenschaften
5
Competence Center E-Commerce <Bochum>
4
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
4
Institut für Informatik <München, Technische Universität> / Lehrstuhl für Wirtschaftsinformatik
4
Institut für Technik der Betriebsführung
4
Springer-Verlag GmbH
4
Stralsund Information Management Team
4
Universität Stuttgart
4
BIS <13, 2010, Berlin>
3
De Gruyter Oldenbourg
3
Edward Elgar Publishing
3
Eric Cuvillier <Firma>
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachbereich Wirtschaft, Fachhochschule Stralsund
3
Haufe-Lexware GmbH & Co. KG
3
Hochschulverband für Informationswissenschaft
3
IT Service Management Forum Deutschland
3
Institut für Produktion und Industrielles Informationsmanagement <Essen>
3
Institut für Schweizerisches Bankwesen <Zürich>
3
Institut für Wirtschaftsinformatik <Sankt Gallen>
3
Institut für Wirtschaftsinformatik <Sankt Gallen>
3
Internationaler Währungsfonds
3
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Published in...
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SpringerLink / Bücher
178
HMD : Praxis der Wirtschaftsinformatik
105
The journal of services marketing
75
Journal of business research : JBR
74
Journal of retailing and consumer services
74
International journal of hospitality management
73
International journal of business information systems : IJBIS
72
Premier reference source
70
Journal of Documentation
56
Europäische Hochschulschriften / 5
54
Gabler Edition Wissenschaft
53
Springer eBook Collection / Business and Economics
45
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
39
Journal of service research : JSR
37
The service industries journal
36
Aslib Proceedings
30
Journal of service management
30
Journal of service research
28
Online Information Review
28
Springer eBook Collection
28
Industrial Management & Data Systems
25
Information systems management
25
International journal of contemporary hospitality management
25
International journal of enterprise information systems : an official publication of the Information Resources Management Association
25
Wirtschaftsinformatik & Management : Zeitschrift für Business-IT
25
Management science : journal of the Institute for Operations Research and the Management Sciences
24
Harvard business review : HBR
23
Harvard-Business-Manager : das Wissen der Besten
23
Journal of global information management : an official publication of the Information Resources Management Association
22
Lecture notes in business information processing : LNBIP
22
Fortschritte des integrierten Informationsmanagements an Hochschulen : integrierte Bereitstellung, einheitlicher Zugang und individuelle Verteilung ; Tagungsband des Abschlussworkshops zum Projekt MIRO - Münster Information System for Research and Organization, Münster, 3.11.2010
21
Göttinger Wirtschaftsinformatik
21
Psychology & marketing
21
Business process management journal
20
Information systems and e-business management : ISeB
20
International journal of services and operations management
20
Services marketing quarterly
20
Berichte aus der Betriebswirtschaft
19
Business horizons
19
Information systems research : ISR
19
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Source
All
ECONIS (ZBW)
9,140
USB Cologne (EcoSocSci)
1,167
Other ZBW resources
336
USB Cologne (business full texts)
93
RePEc
83
EconStor
47
BASE
28
OLC EcoSci
17
ArchiDok
2
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Showing
21
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21
Characteristics affecting management of design information in the production system design process
Bruch, Jessica
;
Bellgran, Monica
- In:
International journal of production research
51
(
2013
)
11
,
pp. 3241-3251
Persistent link: https://www.econbiz.de/10009774572
Saved in:
22
The information artifact in IT governance : toward a theory of information governance
Tallon, Paul P.
;
Ramirez, Ronald V.
;
Short, James E.
- In:
Journal of management information systems : JMIS
30
(
2013/14
)
3
,
pp. 141-177
Persistent link: https://www.econbiz.de/10010358066
Saved in:
23
Assessment of knowledge management practices in project-oriented business
Ajmal, Mian M.
;
Sandhu, Maqsood Ahmad
;
Jabeen, Fauzia
- In:
International journal of project organisation & …
5
(
2013
)
3
,
pp. 279-292
Persistent link: https://www.econbiz.de/10009793756
Saved in:
24
The next phase in information management : using risk to integrate data and facilitate social learning about sustainability
Saravanamuthu, Kala
;
Brooke, Carole
;
Gaffikin, Michael
- In:
International journal of business and systems research
7
(
2013
)
3
,
pp. 266-291
Persistent link: https://www.econbiz.de/10010251349
Saved in:
25
Risk management and coordination in service supply chains : information, logistics and outsourcing
Choi, Tsan-Ming
;
Wallace, Stein W.
;
Wang, Yulan
- In:
Journal of the Operational Research Society : OR
67
(
2016
)
2
,
pp. 159-164
Persistent link: https://www.econbiz.de/10011516419
Saved in:
26
Information management as tool for standardization in statistics
Braaksma, Barteld
;
Zeelenberg, Cornelis
-
2014
Persistent link: https://www.econbiz.de/10010393264
Saved in:
27
The effects of information technologies on automotive supply chain and firm performance
Boubker, Omar
- In:
LogForum : elektroniczne czasopismo naukowe z dziedziny …
18
(
2022
)
1
,
pp. 61-75
Persistent link: https://www.econbiz.de/10013164706
Saved in:
28
Information management and relations between Polish enterprises and clients
Lis, Tomasz
;
Bajdor, Paula
;
Ptak, Aleksandra
- In:
European research studies
23
(
2020
)
5
,
pp. 776-789
Persistent link: https://www.econbiz.de/10012510850
Saved in:
29
Machine learning in automated asset management processes 4.1
Becker, Marcus
;
Beketov, Mikhail
;
Wittke, Manuel
- In:
Die Unternehmung : Swiss journal of business research …
75
(
2021
)
3
,
pp. 411-431
Persistent link: https://www.econbiz.de/10012650062
Saved in:
30
Seller information sharing in online marketplaces
Chen, Li
;
Zhu, Fengxia
- In:
Journal of marketing management : JMM ; journal of the …
37
(
2021
)
11/12
,
pp. 1191-1218
Persistent link: https://www.econbiz.de/10012623866
Saved in:
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