This paper presents a profit-oriented shift scheduling approachfor inbound contact centers. The focus is on systems in which multiple agentclasses with different qualifications serve multiple customer classes with differentneeds. We assume that customers are impatient, abandon if they haveto...

We present a stochastic version of the single-level, multi-product dynamic lotsizing problem subject to a capacity constraint. A production schedule has to be determined for random demand so that expected costs are minimized and a constraint based on a new backlog-oriented -service-level measure...

We present a detailed analysis of the patient and resource scheduling problem in rehabilitation hospitals. In practice, the predominantly therapeutical treatments and activities which are prescribed for the patients are typically scheduled manually. This leads to rigid and inefficient schedules...

We present a detailed analysis of the patient and resource scheduling problem in rehabilitation hospitals. In practice, the predominantly therapeutical treatments and activities which are prescribed for the patients are typically scheduled manually. This leads to rigid and inefficient schedules...

We present a stochastic version of the single-level, multi-product dynamic lotsizing problem subject to a capacity constraint. A production schedule has to be determined for random demand so that expected costs are minimized and a constraint based on a new backlog-oriented -service-level measure...