Outsourcing, an operations strategy that influences the performance of a supply chain, has become an important component of global operations management. An effective global sourcing strategy helps companies to manage the flow of parts and finished products in meeting the needs of overseas and...

Many companies are increasing their expenditure on information technology and information systems (IT/IS) to obtain or even sustain a competitive advantage in their respective marketplaces. Many managers, however, are often left with the quandary of how to evaluate their investments in...

Purpose – This paper aims to present electronic procurement benefits identified in four case companies from the information technology (IT), hi‐tech sector. Design/methodology/approach – Multi‐case study design was applied. The benefits reported in the companies were analysed and...

Purpose – Developments in the world of distributed computing have made possible the successful integration of diverse information systems working in different environments. Electronic government (eGovernment) provides governmental stakeholders with a wealth of information stored at the various...

Purpose – This paper aims to gauge the feasibility of workflow technology as a potential solution to facilitating citizen participation in policy‐making processes. The gaps in and future direction of a current workflow models to be used to automate policy‐making processes are to be...

Purpose – The purpose of this paper is to analyse the research design, methodologies and approaches utilised in electronic government (e‐government) research studies published in the last decade (2000‐2012). Design/methodology/approach – A profiling approach is employed to analyse 114...