In this paper, we study the drivers of customer satisfaction for financial services. We discuss a full Bayesian analysis based on data collected from customers of a leading financial services company. Our approach allows us to explicitly accommodate missing data and enables quantitative...

In this paper, we study the drivers of customer satisfaction for financial services. We discuss a full Bayesian analysis based on data collected from customers of a leading financial services company. Our approach allows us to explicitly accommodate missing data and enables quantitative...

The nonparametric Bayesian shape-constrained bioassay estimator of Ramgopal et al. [Ramgopal, P., Laud, P., Smith, A.F.M., 1993. Nonparametric Bayesian bioassay with prior constraints on the shape of the potency curve. Biometrika 80 (3), 489-498.] is compared with the shape constrained maximum...