Describes the methodology and findings of four industrial case studies conducted on the implementation of TQM in automotive small and medium‐sized enterprises (SMEs). Interviews were conducted to answer key issues which were felt to be crucial to this study. In addition, the case studies also...

Purpose – Reliability is a major quality characteristic which has grown in importance as products/systems have become ever more sophisticated. Neglecting it could spell great losses in terms of patronage, revenue, and even lives. The purpose of this paper is to present a multi‐criteria...

TQM is a philosophy mainly dominated by large companies. Small businesses are lagging behind larger ones when it comes to introducing and adopting new managerial philosophies and advanced technology. Many small companies have stopped at quality system certification, such as ISO 9000, in their...

The proposed framework for TQM implementation in SMEs described in this paper centres on three main elements: the “quality toolbox”, “general methodology” and the “central co‐ordinating body”. It is believed that the adoption of TQM in SMEs must not be a fully blown approach but a...

Purpose: The purpose of this paper is to review and analyze the recent sustainability assessment studies in the manufacturing industry from the triple-bottom-line (TBL) perspective. This paper aims to depict the status quo of practical sustainability assessment, summarize the different levels...

Purpose: In recent years, several performance indicators have been proposed in humanitarian supply chains (HSCs). Selecting the most relevant key performance indicators (KPIs) is challenging for some humanitarian organizations (HOs) because it involves a considerable amount of complexity and...

This study addresses the problem of stochasticity in forecasting diffusion of a new product with scarce historical data. Demand uncertainties are calibrated using a geometric Brownian motion (GBM) process. The spline interpolation (SI) method and curve fitting process have been utilized to...

Purpose: This paper aims to study the effect of knowledge management in formulating competitive strategies for knowledge-based small- and medium-sized enterprises (SMEs) in Malaysia. Design/methodology/approach: A quantitative approach of a survey was carried out on 135 owners and managers of...

Purpose: This study investigates information quality, information security technology and information sharing with moderation by information security culture and information leakage and how they all play out to influence supply chain performance for contract suppliers (Contract), noncontract...