Performance is an issue today in production management. Thus, every decision-maker within the production management system must make his own decisions in relation to local objectives which must be defined and valued consistently within the global objectives of the system. Based on this...

Benchmarking of industrial business processes is based on the comparison of performances reached. However, benchmarking should also allow the understanding of how each process attains these performances. To this end, modelling techniques can be very useful. For this purpose, we have developed...