This paper presents an empirical study of the strategic contributions of automated tellermachines (ATMs) to improving a bank branch's local deposit market share at the expense of itscompetitors. By extending previous models of deposit market share in branch banking to incorporateATM technology...

This paper presents a new approach for evaluating the quality ofmanagerial choices in information technology (IT) deployment. Theapproach involves measuring the extent to which deployment sitesperform in accordance with the firm's objectives, given theconstraints of their competitive...

This paper makes the business case for automating the collection ofsoftware metrics for gauging development performance in integratedcomputer aided software engineering (CASE) environments that arecharacterized by an object-oriented development methodology and acentralized repository. The...

Traditionally, software management has focused primarily upon cost control.Today, with the emerging capabilities of computer aided software engineering (CASE)and corresponding changes in the development process, the opportunity exists to viewsoftware development as an activity that creates...

Senior management's ability to gauge the business value of investments in information technology (IT) hasbeen seriously hampered by a lack of analytic tools to conduct sound performance assessment. In thispaper, we present a conceptual framework called a quot;business value linkagequot; that is...

This paper presents a new approach to measuring the input productivitygains from information technology (IT) in complex managerial environments. Theapproach is illustrated in the context of a study of a pilot deployment at Hardee's Inc.of a new cash register point-of-safe and order-coordination...

Automated collection of software metrics in computer aided software engineering (CASE) environmentsopens up new avenues for improving the management of software development operations, as well asshifting the focus of management's control efforts from quot;software...

This paper proposes a new vision for the measurement andmanagement of development productivity related to computer aidedsoftware engineering (CASE) technology. We propose thatproductivity be monitored and controlled in each phase ofsoftware development life cycle, a measurement approach we...

Measurement of software development productivity is needed in order to control software costs, but it isdiscouragingly labor-intensive and expensive. Computer aided software engineering (CASE) technologies --especially repository-based, integrated CASE -- have the potential to support the...

The traditional unit of analysis and control forsoftware managers is the software project, and subsequentlythe resulting application system. Today, with the emerging capabilitiesof computer-aided software engineering (CASE) andcorresponding changes in the development process, productivitygains...