Verbeke, Willem; Farris, Paul; Thurik, Roy - In: European Journal of Marketing 32 (1998) 11/12, pp. 1008-1028
The goal of this study was to gauge brand loyalty. To do this, a brand loyalty acid test was used, which involved an out‐of‐stock (OOS) experiment where the complete product line of a brand was removed from several stores in order to estimate the OOS responses of consumers. Three types of...