The implementation of digital channels as avenues for economic transactions (e.g., online and mobile banking/FinTech) has shifted the paradigm of customer–bank interactions, providing unprecedented opportunities for both parties. The prevailing belief is that digital banking has several...

Part-orienting systems are employed in many manufacturing environments to feed work parts in correct orientation for proper operations. A part-orienting system is a serial arrangement of orienting devices; the selection and ordering of these devices is an important design aspect that is...

The emergence of globally distributed call-center networks, such as Dell International Support Service, has fundamentally increased the challenges to the management. This new trend of networking faces the risk of extensive demand fluctuation both over locations and over time. Existing literature...

We develop a vertical differentiation game-theoretic model that addresses the issue of designing free software samples (shareware) for attaining follow-on sales. When shareware can be reinstalled, cannibalization of sales of the commercial product may ensue. We analyze the optimal design of free...

We provide an analysis of the use of Creative Commons (CC) licenses, an approach to licensing creative works which has become very popular among authors who wish to promote more liberal sharing and use of their work. We provide data demonstrating the popularity of CC, examine which specific...

Facing with the challenges from the increasingly complicated competitive environment and diversified product requirements, high-tech firms are increasingly cooperating with their competitors on new product development. Cooperation between competitors can improve technology capability and product...