Research on sustainability performance has considerably enriched operations management literature in recent years. However, work with quantitative models is still scarce. This paper contributes by revisiting classical inventory methods taking sustainability concerns into account. We believe that...

We consider a capacitated supply system that produces a single item that is demanded by several classes of customers. Each customer class may have a different backorder cost, so stock allocation arises as a key decision problem. We model the supply system as a multi customer make-to-stock queue....

We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s+M queue, we focus on developing scheduling policies that satisfy a target ratio constraint on the abandonment probabilities of premium customers to...

We consider a manufacturing facility that produces a single item that is demanded by several different classes of customers. The inventory-related cost performance of such a system can be improved by effective allocation of production and inventories. We obtain the optimal parameters for three...

In this paper, we consider a two-stage supply contract model for advanced reservation of capacity, with payback option at the beginning of the selling season. Between the two decision stages, external information is collected that serves to update the demand forecast and permits to adjust the...

We consider ordinary and conditional first passage times in a general birth–death process. Under existence conditions, we derive closed-form expressions for the kth order moment of the defined random variables, k ≥ 1. We also give an explicit condition for a birth–death process to be...

Perturbation analysis is an efficient method to estimate the sensitivity of performance with respect to parameters for queuing networks. An operational approach to perturbation analysis is developed. Concepts such as realization ratios and their equations are derived in the operational...

We consider ordinary and conditional first passage times in a general birth–death process. Under existence conditions, we derive closed-form expressions for the kth order moment of the defined random variables, k ≥ 1. We also give an explicit condition for a birth–death process to be...