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Does gender moderate the effects of role stress in frontline service jobs?

Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin; Avci, Turgay - In: Journal of business research : JBR 59 (2006) 10, pp. 1087-1093

Persistent link: https://www.econbiz.de/10007387200

The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes

Babakus, Emin; Yavas, Ugur; Karatepe, Osman M.; Avci, Turgay - In: Journal of the Academy of Marketing Science 31 (2003) 3, pp. 272-286

Persistent link: https://www.econbiz.de/10006151048

Does gender moderate the effects of role stress in frontline service jobs?

Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin; Avci, Turgay - In: Journal of Business Research 59 (2006) 10-11, pp. 1087-1093

Persistent link: https://www.econbiz.de/10005466053

Antecedents and outcomes of service recovery performance: an empirical study of frontline employees in Turkish banks

Yavas, Ugur; Karatepe, Osman M.; Avci, Turgay; … - In: International Journal of Bank Marketing 21 (2003) 5, pp. 255-265

This study investigates the potential impact of organizational variables on the service recovery performance of frontline employees, and the impact of successful service recovery on frontline employees’ job satisfaction and intensions to resign. Data obtained from a survey of frontline...

Persistent link: https://www.econbiz.de/10014759793

Correlates of nonwork and work satisfaction among hotel employees : implications for managers

Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 375-406

Persistent link: https://www.econbiz.de/10009767985

Who is likely to quit nursing jobs? : a study in the Turkish Republic of Northern Cyprus

Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Health marketing quarterly 30 (2013) 1, pp. 80-96

Persistent link: https://www.econbiz.de/10009745218

Affectivity and organizational politics as antecedents of burnout among frontline hotel employees

Karatepe, Osman M.; Babakus, Emin; Yavas, Ugur - In: International journal of hospitality management 31 (2012) 1, pp. 66-75

Persistent link: https://www.econbiz.de/10009406151

Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?

Yavas, Ugur; Babakus, Emin; Karatepe, Osman M. - In: The international journal of bank marketing : IJBM 31 (2013) 1, pp. 56-70

Persistent link: https://www.econbiz.de/10009722342

Relative efficacy of organizational support and personality traits in predicting service recovery and job performances : a study of frontline employees in Turkey

Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Tourism review : the official journal of the AIEST 65 (2010) 3, pp. 70-83

Persistent link: https://www.econbiz.de/10009237104

Do customer orientation and job resourcefulness moderate the impact of interrole conflicts on frontline employees' performance?

Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Tourism and hospitality research : the surrey quarterly … 11 (2011) 2, pp. 148-159

Persistent link: https://www.econbiz.de/10009237610

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