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Relative effects of leadership and technology on bank employees' job outcomes

Yavas, Ugur; Jha, Subhash; Babakus, Emin - In: Services marketing quarterly 36 (2015) 2, pp. 173-187

Persistent link: https://www.econbiz.de/10011289990

The role of corporate image for quality in the formation of attitudinal service loyalty

Jha, Subhash; Deitz, George D.; Babakus, Emin; Yavas, Ugur - In: Journal of service research : JSR 16 (2013) 2, pp. 155-170

Persistent link: https://www.econbiz.de/10009774887

Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit

Sengupta, Aditi Sarkar; Yavas, Ugur; Babakus, Emin - In: The international journal of bank marketing : IJBM 33 (2015) 7, pp. 884-903

Persistent link: https://www.econbiz.de/10011490746

Job demands, resources, burnout, and coping mechanism relationships

Yavas, Ugur; Babakus, Emin - In: Services marketing quarterly 32 (2011) 3, pp. 199-209

Persistent link: https://www.econbiz.de/10009273293

Correlates of customer loyalty to financial institutions : a case study

Yavas, Ugur; Babakus, Emin; Deitz, George D.; Jha, Subhash - In: The journal of consumer marketing 31 (2014) 3, pp. 218-227

Persistent link: https://www.econbiz.de/10010395516

Family purchasing roles in Saudi Arabia : perspectives from Saudi wives

Yavas, Ugur - In: Journal of business research : JBR 31 (1994) 1, pp. 75-86

Persistent link: https://www.econbiz.de/10001170970

Gender-Choice Behavior Linkages : An Investigation in the Hospitality Industry

Yavas, Ugur - 2015

Purpose – The purpose of this study is to investigate whether males and females differ on the emphases they place on core service and relational service in choosing a hotel.Design/Methodology – Data were gathered from the residents of a metro area in the United States. Three hundred and...

Persistent link: https://www.econbiz.de/10013009434

Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators

Jha, Subhash; Balaji, M. S.; Yavas, Ugur; Babakus, Emin - In: European journal of marketing : EJM 51 (2017) 2, pp. 282-303

Persistent link: https://www.econbiz.de/10011661678

Cooperative strategy, knowledge intensity and export performance of small and medium sized enterprises

Haahti, Antti; Madupu, Vivekananda; Yavas, Ugur; … - In: Journal of world business : JWB 40 (2005) 2, pp. 124-138

Persistent link: https://www.econbiz.de/10005881202

Efficacy of Perceived Risk as a Correlate of Reported Donation Behavior: An Empirical Analysis

Yavas, Ugur; Riecken, Glen; Babakus, Emin - In: Journal of the Academy of Marketing Science 21 (1993) 1, pp. 65-70

Persistent link: https://www.econbiz.de/10006156037

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