In the global marketplace of the twenty‐first century, we know that managers are being called upon to lead their organization forward in new and creative ways and that improving their performance is no longer optional, but rather an imperative. Unfortunately, most management development...

Persistent and pervasive rudeness and lack of respect are unfortunately common in workplaces today. The deleterious effects of this incivility at work may be even worse than previously demonstrated, impacting not only employee victims but also trickling down to those who employees contact....