Purpose – This paper aims to determine the key criteria used by managers in rapidly changing organizations to make promotion decisions. Design/methodology/approach – A survey was conducted of 311 managers from over 100 different US service and manufacturing enterprises experiencing rapid...

Claims that, in the quest for competitive advantage, modern organizations are making increasing demands on their change managers. Questions what organizations are doing to help managers develop the skills necessary to operate in a rapidly changing work environment. Suggests that systematic...

Formal management education is a rapidly growing organizational strategy to enhance management development and performance. While many organizations worldwide count on management education as an improvement vehicle they frequently fail to take proactive steps to ensure that the management...

Purpose – This paper explores the benefits of effective management training and consequences of ineffective training programs. Design/methodology/approach – Seasoned managers (278) working in rapidly changing organizations were surveyed on issues related to management training. Findings –...

Purpose – This paper aims to explore why organizations often focus little attention and resources on management training and provides a useful checklist of ways to close the managerial skills gap through training. Design/methodology/approach – Seasoned managers (278) in rapidly changing...

Purpose – The purpose of this paper is to show that in many organizations training professionals and human resource leaders are under increasing pressure to use training to improve organizational performance, and yet, front‐line managers are often passive or even indifferent on the issue of...

Purpose – The purpose of this paper is to explore the issue of workplace coaching and offers insight into the various coaching practices that are necessary to produce better employee performance and results. Design/methodology/approach – The paper reports on a survey of 219 experienced...

Purpose – This article aims to report the results of a study concerning the key performance deficiencies found in leaders in rapidly changing organizations. Design/methodology/approach – A sample of 153 middle and front‐line managers from a cross‐section of US manufacturing and service...

PurposE – Part I of this research study identified the top five leadership deficiencies that confront managers in periods of rapid organizational change and transformation. This article aims to discuss the remainder of the top 10 leadership deficiencies and to provide a call to action for both...

Aims to provide an in‐depth discussion of how a Fortune 500 manufacturing organization refocussed its management development practices using a systems approach. A description of how the organization conducted a needs assessment, developed a system for management education and recreated its...