The second part of the article aims to show how the principles established during the evolution of the management development program at Aeroquip‐Vickers can be applied to other organizations. In particular, the design of each manager’s individual development program is a responsibility...

Some research suggests that the higher a manager rises, the less likely it is that the manager will receive quality feedback. Reports on a survey which shows that executives want feedback. Several fallacies about appraisal are outlined before a case (or appraisal) is presented.

Purpose – To describe the conduct and outcomes of a field experiment in a US manufacturing facility using goal setting and feedback as productivity improvement tools. Design/methodology/approach – Initial studies were conducted to determine a baseline of performance. A two‐month field...

Most quality professionals recommend a core set of attributes as the nucleus of any quality improvement process. These attributes include: (1) clarifying job expectations; (2) setting quality standards; (3) measuring quality improvement; (4) effective super‐vision; (5) listening by management;...