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Clued in : how to keep customers coming back again and again
Carbone, Lewis P. - 2004
Persistent link: https://www.econbiz.de/10004799802
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Managing hospitality experiences : Las Vegas style
LaTour, Kathryn A.; Carbone, Lewis P.; Goan, Suzie - In: Memorable customer experiences : a research anthology, (pp. 177-193). 2009
Persistent link: https://www.econbiz.de/10003902758
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Soundings - And more
Carbone, Lewis P.; Mead, Dana G.; Westerby, Gerald; … - In: Across the board 36 (1999) 9, pp. 13-15
Persistent link: https://www.econbiz.de/10006699016
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ESSAY - Managing the Total Customer Experience - Offering products or services alone is no longer enough: Organizations must provide their customers with satisfactory experiences....
Berry, Leonard L.; Carbone, Lewis P.; Haeckel, Stephan H. - In: MIT sloan management review 43 (2002) 3, pp. 85-90
Persistent link: https://www.econbiz.de/10006267005
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BOOK NOTES - Clued In: How to Keep Customers Coming Back Again and Again
Carbone, Lewis P.; Craine, Jon - In: Design management review 15 (2004) 4, pp. 80
Persistent link: https://www.econbiz.de/10007150906
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What Makes Customers Tick? Most businesses have no idea why customers behave as they do.
Carbone, Lewis P. - In: Marketing management : a quarterly business management … 12 (2003) 4, pp. 22-27
Persistent link: https://www.econbiz.de/10007232327
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Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing
Berry, Leonard L.; Wall, Eileen A.; Carbone, Lewis P. - In: The Executive : an Academy of Management Publication 20 (2006) 2, pp. 43-57
Persistent link: https://www.econbiz.de/10007259025