Contents; Old Farts and Upstarts; The Veterans; The Baby Boomers; The Gen Xers: Absence and Malice; The Nexters: Chilling Out and Cheering Up; Where Mixed Generations Work Well Together; The Plight of Charlie Roth; Making the Cross-Generational Workplace Work; Afterword; Appendix A: Inventory;...

Intro -- Contents -- Preface -- Imperative 1 Find and Retain Quality People -- 1 Recruit Creatively and Hire Carefully -- 2 Paying Attention to Employee Retention -- 3 Keeping Your Best and Brightest -- Imperative 2 Know Your Customers Intimately -- 4 "Emotionalizing" the Yardstick: Why Customer...