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UNCONVENTIONAL WISDOM - Louie...
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Kundenorientierung
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Management
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USA
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Zemke, Ron
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Training : the magazine of manpower and management development
96
Executive excellence : the magazine of personal development, managerial effectiveness, and organizational productivity
5
Across the board
1
EBL-Schweitzer
1
Handbook of organizational behavior management
1
Management review
1
Managing service quality : MSQ ; an international journal
1
The Journal for quality and participation
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OLC EcoSci
105
USB Cologne (EcoSocSci)
20
ECONIS (ZBW)
8
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E service : 24 ways to keep your customers - when the competition is just a click away
Zemke, Ron
;
Connellan, Thomas K.
-
2001
-
1. print.
Persistent link: https://www.econbiz.de/10004604715
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22
Taking care of business : 101 ways to keep your customers coming back (without whining, groveling or giving away the store)
Schaaf, Dick
;
Zemke, Ron
-
1991
Persistent link: https://www.econbiz.de/10004379833
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23
Service America in the new economy
Albrecht, Karl
;
Zemke, Ron
-
2002
-
Rev. ed.
Persistent link: https://www.econbiz.de/10004680154
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24
Service-Strategien
Albrecht, Karl
;
Zemke, Ron
-
1987
Persistent link: https://www.econbiz.de/10004059029
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25
Service magic : the art of amazing your customers
Zemke, Ron
;
Bell, Chip R.
-
2003
Persistent link: https://www.econbiz.de/10004726480
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26
Performance Research Associates' Delivering knock your socks off service
Zemke, Ron
-
2003
-
3. ed. / rev. Ron Zemke
Persistent link: https://www.econbiz.de/10004766582
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27
Service America! : doing business in the new economy
Albrecht, Karl
;
Zemke, Ron
-
1985
Persistent link: https://www.econbiz.de/10004774687
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28
Generations at work : managing the clash of veterans, boomers, xers, and nexters in your workplace
Zemke, Ron
;
Raines, Claire
;
Filipczak, Bob
-
2000
Persistent link: https://www.econbiz.de/10004580342
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29
THE SERVICE REVOLUTION: WHO WON? - The words "customer service" are easily mouthed by most executives. But unfortunately some of even the most well-intentioned just can't provide w...
Zemke, Ron
- In:
Management review
86
(
1997
)
3
,
pp. 10-15
Persistent link: https://www.econbiz.de/10006206575
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30
Soundings - And more ...
Mills, C.Wright
;
Scheibe, Karl E.
;
Dekkers, Midas
; …
- In:
Across the board
38
(
2001
)
4
,
pp. 23-25
Persistent link: https://www.econbiz.de/10006696645
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