We consider the issue of new project staffing in an outsourced call center required to meet a monthly Service Level Agreement (SLA). We present empirical analysis generated during a field study with a provider of outsourced call center services to illustrate the unique issues related to staffing...

We present a heuristic for lot sizing in serial assembly systems with multiple contrained resources. This procedure, the Coefficient Modification Heuristic (CMH), exploits a special problem structure by solving repetitively a small linear programming restriction of the original problem. The key...

The majority of reverse auctions for procurement use a single-attribute (price) format while providing constraints on nonprice attributes such as quality and lead time. Alternatively, a buyer could choose to conduct a multiattribute auction where bidders can specify both a price and levels of...