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Book Reviews - Services Market...
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Subject
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Dienstleistung
25
Marketing
16
Beziehungsmarketing
15
Relationship marketing
14
Consumer behaviour
13
Konsumentenverhalten
13
Dienstleistungsqualität
11
Service quality
11
Dienstleistungsmarketing
9
Services
8
Services marketing
8
Product quality
7
Produktqualität
7
Dienstleistungssektor
6
Brand management
5
Markenführung
5
Service industry
5
Cause-related marketing
4
Customer satisfaction
4
Innovation
4
Kundenwert
4
Kundenzufriedenheit
4
Qualität
4
Brand
3
Brand image
3
Cause-Related Marketing
3
Customer service
3
Customer value
3
Kundendienst
3
Kundenservice
3
Markenartikel
3
Markenimage
3
Marketing management
3
Marketingmanagement
3
Measurement
3
Messung
3
Selling
3
Servicepolitik
3
Theorie
3
Theory
3
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Online availability
All
Undetermined
18
Free
2
Type of publication
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Article
111
Book / Working Paper
36
Type of publication (narrower categories)
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Article in journal
32
Aufsatz in Zeitschrift
32
Aufsatz im Buch
10
Book section
10
Lehrbuch
6
Textbook
5
Graue Literatur
3
Non-commercial literature
3
Konferenzschrift
2
Arbeitspapier
1
Bibliografie
1
Collection of articles of several authors
1
Conference proceedings
1
Dissertation u.a. Prüfungsschriften
1
Hochschulschrift
1
Reprint
1
Sammelwerk
1
Thesis
1
Working Paper
1
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Language
All
English
80
Undetermined
65
German
2
Author
All
Zeithaml, Valarie A.
72
Bitner, Mary Jo
66
Berry, Leonard L.
28
Parasuraman, A.
26
Lafferty, Barbara A.
24
Ostrom, Amy L.
13
Gremler, Dwayne D.
10
Lemon, Katherine N.
10
Rust, Roland T.
10
Brown, Stephen W.
9
Goldsmith, Ronald E.
8
Meuter, Matthew L.
8
Brown, Stephen Walter
7
Jarvis, Cheryl Burke
6
Mende, Martin
5
Parasuraman, Ananthanarayanan
5
Edmondson, Diane R.
4
Malhotra, Arvind
4
Bolton, Ruth N.
3
Cadwallader, Susan
3
Hult, G.Tomas M.
3
Mohr, Lois A.
3
Barnett, Michael L.
2
Fisk, Raymond P.
2
Gallan, Andrew S.
2
Goul, Michael
2
Morgan, Felicia N.
2
Roundtree, Robert
2
Bateson, John E. G.
1
Berry, Leonhard L.
1
Bolton, Ruth N
1
Booms, Bernard H.
1
Boulding, William
1
Bowen, David E.
1
Broetzmann, Scott M.
1
Brucks, Merrie
1
Burkhard, Kevin A.
1
Carrillat, François A.
1
Chase, Richard B.
1
Colgate, Mark R.
1
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Institution
All
Services Marketing Conference <7, 1988, Arlington, Va.>
2
American Marketing Association
1
Published in...
All
Journal of the Academy of Marketing Science
14
Journal of marketing
11
Report / Marketing Science Institute
9
Journal of Business Research
7
Journal of business research : JBR
7
Journal of retailing
6
MSI reports : working paper series
6
Journal of service research : JSR
5
Business Horizons
4
Business horizons
3
Journal of marketing research : JMR
3
Marketing management : a quarterly business management publication of the American Marketing Association
3
Psychology & marketing
3
California management review : CMR
2
European journal of marketing : EJM
2
Journal of advertising : official publication of the American Academy of Advertising
2
Journal of marketing theory and practice
2
The Executive : an Academy of Management Publication
2
California management review
1
Contemporary research in e-marketing ; 1
1
E-Service : new directions in theory and practice
1
Handbook of service science ; [Vol. 1]
1
Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
1
Harvard business review : HBR
1
International journal of service industry management : IJSIM
1
Journal of global marketing
1
Journal of historical research in marketing
1
Journal of marketing education : JME
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
Journal of service management
1
Journal of service research
1
Logistics information management
1
M & O : tijdschr. voor organisatiekunde en sociaal beleid
1
MIT sloan management review
1
Managing service quality : MSQ ; an international journal
1
Marketing strategy's conceptual foundations : market orientation, the cornerstone of strategic marketing thought
1
McGraw-Hill Higher Education
1
McGraw-Hill series in marketing
1
Operations management : a strategic approach
1
Operations management ; Vol. 2
1
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Source
All
ECONIS (ZBW)
66
OLC EcoSci
54
USB Cologne (EcoSocSci)
15
RePEc
11
BASE
1
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31
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31
A synthesis of contemporary market orientation perspectives
Lafferty, Barbara A.
;
Hult, G. Tomas M.
-
2009
Persistent link: https://www.econbiz.de/10003835826
Saved in:
32
A general brand allliance model
Goldsmith, Ronald E.
;
Lafferty, Barbara A.
- In:
Psychology of branding
,
(pp. 75-96)
.
2013
Persistent link: https://www.econbiz.de/10009775619
Saved in:
33
A note on the role of cause type in cause-related marketing
Lafferty, Barbara A.
;
Edmondson, Diane R.
- In:
Journal of business research : JBR
67
(
2014
)
7
,
pp. 1455-1460
Persistent link: https://www.econbiz.de/10010379306
Saved in:
34
Fortuitous brand image transfer : investigating the side effect of concurrent sponsorships
Carrillat, François A.
;
Harris, Eric G.
;
Lafferty, …
- In:
Journal of advertising : official publication of the …
39
(
2010
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10003986816
Saved in:
35
How innovativeness influences Internet shopping
Goldsmith, Ronald E.
;
Lafferty, Barbara A.
-
2005
Persistent link: https://www.econbiz.de/10003297644
Saved in:
36
A synthesis of contemporary market orientation perspectives
Lafferty, Barbara A.
;
Hult, G.Tomas M.
- In:
European journal of marketing : EJM
35
(
2001
)
1-2
,
pp. 92-109
Persistent link: https://www.econbiz.de/10006091529
Saved in:
37
A Cross-National Assessment of Social Desirability Bias and Consumer Ethnocentrism
Hult, G.Tomas M.
;
Keillor, Bruce D.
;
Lafferty, Barbara A.
- In:
Journal of global marketing
12
(
1999
)
4
,
pp. 29-44
Persistent link: https://www.econbiz.de/10006987783
Saved in:
38
Corporate Credibility's Role in Consumers' Attitudes and Purchase Intentions When a High versus a Low Credibility Endorser Is Used in the Ad
Lafferty, Barbara A.
;
Goldsmith, Ronald E.
- In:
Journal of business research : JBR
44
(
1999
)
2
,
pp. 109-116
Persistent link: https://www.econbiz.de/10006731827
Saved in:
39
Cause-brand alliances: does the cause help the brand or does the brand help the cause?
Lafferty, Barbara A.
;
Goldsmith, Ronald E.
- In:
Journal of business research : JBR
58
(
2005
)
4
,
pp. 423-429
Persistent link: https://www.econbiz.de/10006713946
Saved in:
40
Selecting the right cause partners for the right reasons: The role of importance and fit in cause-brand alliances
Lafferty, Barbara A.
- In:
Psychology & marketing
26
(
2009
)
4
,
pp. 359-382
Persistent link: https://www.econbiz.de/10008227508
Saved in:
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