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"Pragmatic Perspectives on the Measurement of Information Systems Service Quality"
Kettinger, William J.; Lee, Choong C. - In: Management information systems : mis quarterly 21 (1997) 2, pp. 223-240
Persistent link: https://www.econbiz.de/10006526335
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"Business Process Change: A Study of Methodologies, Techniques, and Tools"
Kettinger, William J.; Teng, James T.C.; Guha, Subashish - In: Management information systems : mis quarterly 21 (1997) 1, pp. 55-80
Persistent link: https://www.econbiz.de/10006526676
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Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation"
Harkness, Warren L.; Kettinger, William J.; Segars, … - In: Management information systems : mis quarterly 20 (1996) 3, pp. 349
Persistent link: https://www.econbiz.de/10006529918
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Global measures of information service quality: A cross national study
Kettinger, William J.; Lee, Choong C.; Lee, Sunro - In: Operations research, Management science : OR MS ; the … 36 (1996) 3, pp. 323-324
Persistent link: https://www.econbiz.de/10006531539
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"Strategic Information Systems Revisited: A Study in Sustainability and Performance"
Kettinger, William J.; Grover, Varun; Guha, Subashish; … - In: Management information systems : mis quarterly 18 (1994) 1, pp. 31-58
Persistent link: https://www.econbiz.de/10006538153
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Understanding the consequences of information systems service quality on IS service reuse
Kettinger, William J.; Park, Sung-Hee “Sunny”; … - In: Information & management : the internat. journal of … 46 (2009) 6, pp. 335-341
Persistent link: https://www.econbiz.de/10008367383
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Effect of internal cost management, information systems integration, and absorptive capacity on inter-organizational cost management in supply chains
Fayard, Dutch; Lee, Lorraine S.; Leitch, Robert A.; … - In: Accounting, organizations and society : an … 37 (2012) 3, pp. 168-188
Persistent link: https://www.econbiz.de/10009960227
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Manging the vendor set : achieving best pricing and quality service in IT outsourcing
Poston, Robin S.; Kettinger, William J.; Simon, Judith C. - In: MIS quarterly executive : a research journal devoted to … 8 (2009) 2, pp. 45-58
Persistent link: https://www.econbiz.de/10009895673
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Research Note-A View from the Top: Integrated Information Delivery and Effective Information Use from the Senior Executive's Perspective
Kettinger, William J.; Zhang, Chen; Chang, Kuo-Chung - In: Information systems research : ISR ; an information … 24 (2013) 3, pp. 842-860
Persistent link: https://www.econbiz.de/10010174997
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ARTICLES - Process Management and Supply-Chain Integration at the Bose Corporation - Bose has evolved through stages in its view of processes and business relationships.
Segars, Albert H.; Harkness, Warren J.; Kettinger, … - In: Interfaces : the INFORMS journal on the practice of … 31 (2001) 3, pp. 102-114
Persistent link: https://www.econbiz.de/10006274174