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SURVEY - 2007 Retailer Customer Satisfaction Survey - When it comes to overall customer satisfaction, employee helpfulness is the key factor
Dusharme, Dirk - In: Quality digest 27 (2007) 5, pp. 48-53
Persistent link: https://www.econbiz.de/10007760984
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First Word - Quality isn't just about numbers.
Dusharme, Dirk - In: Quality digest 27 (2007) 5, pp. 4-5
Persistent link: https://www.econbiz.de/10007760997
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First Word - Change is hard but almost always good.
Dusharme, Dirk - In: Quality digest 27 (2007) 6, pp. 4-5
Persistent link: https://www.econbiz.de/10007768652
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First Word - Whatever it takes to get a cookie
Dusharme, Dirk - In: Quality digest 27 (2007) 9, pp. 4-5
Persistent link: https://www.econbiz.de/10007884334
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First Word - It's like Pangea all over agian
Dusharme, Dirk - In: Quality digest 27 (2007) 10, pp. 4-5
Persistent link: https://www.econbiz.de/10007884847
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First Word - Our staff offers suggestions for making shopping easier.
Dusharme, Dirk - In: Quality digest 27 (2007) 12, pp. 4-5
Persistent link: https://www.econbiz.de/10007892604
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First Word - "But American"? How about "Buy Quality" and then live up to expectations?
Dusharme, Dirk - In: Quality digest 27 (2007) 11, pp. 4-5
Persistent link: https://www.econbiz.de/10007898141
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First Word - The pin drop heard 'round the world
Dusharme, Dirk - In: Quality digest 27 (2007) 8, pp. 4-5
Persistent link: https://www.econbiz.de/10007869234
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First Word - DaimlerChrysler gets the equation--but isit too late?
Dusharme, Dirk - In: Quality digest 27 (2007) 3, pp. 4-5
Persistent link: https://www.econbiz.de/10007729058
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First Word - The power of "I'm sorry"
Dusharme, Dirk - In: Quality digest 27 (2007) 4, pp. 4-5
Persistent link: https://www.econbiz.de/10007737439