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Linking operational and environmental improvement through employee involvement

Hanna, Mark D.; Newman, W.Rocky; Johnson, Pamela - In: International journal of operations & production … 20 (2000) 2, pp. 148-165

Persistent link: https://www.econbiz.de/10006839262

An empirical exploration of the relationship between manufacturing strategy and environmental management: Two complementary models

Newman, W.Rocky; Hanna, Mark D. - In: International journal of operations & production … 16 (1996) 4, pp. 69-87

Persistent link: https://www.econbiz.de/10006855162

Operations and environment: an expanded focus for TQM

Hanna, Mark D.; Newman, W.Rocky - In: International journal of quality & reliability management 12 (1995) 5, pp. 38-53

Persistent link: https://www.econbiz.de/10006404917

Uncertainty, Flexibility, and Buffers: Three Case Studies - This article studies the role that machine-level flexibility; plant-level flexibility; and buffers of inventory, lead ti...

Pagell, Mark; Newman, W.Rocky; Hanna, Mark D.; Krause, … - In: Production and inventory management journal : journal … 41 (2000) 1, pp. 35-43

Persistent link: https://www.econbiz.de/10006288364

Dealing with the Uncertainties of Manufacturing: Flexibility, Buffers and Integration

Newman, W.Rocky; Hanna, Mark; Maffei, Mary Jo - In: International journal of operations & production … 13 (1993) 1, pp. 19-34

Persistent link: https://www.econbiz.de/10006870560

Operations-oriented strategies and patient satisfaction : the mediating effect of service experience

Boakye, Kwabena G.; Qin, Hong; Blankson, Charles; … - In: International Journal of Quality and Service Sciences 13 (2021) 3, pp. 395-416

Purpose: The purpose of this study is to explore the direct and indirect effects of perceived provider professionalism and service recovery in enhancing patient satisfaction in a developing country. Design/methodology/approach: This study used a survey method to investigate satisfaction among...

Persistent link: https://www.econbiz.de/10012639397