"How statistical thinking and methodology can help you make crucial business decisions. Straightforward and insightful, Statistical Thinking: Improving Business Performance, Second Edition, prepares you for business leadership by developing your capacity to apply statistical thinking to improve...

"This book will help managers who are undertaking improvement initiatives (six sigma, balanced scorecard, etc.) in their business understand the "why" and "what" of statistics (i.e., what we are trying to accomplish and the role that statistics can play) prior to getting into the "how" (i.e.,...