De Mast, Jeroen; Lameijer, Bart A.; Linderman, Kevin; … - In: International Journal of Operations & Production Management 42 (2021) 13, pp. 1-24
Purpose: The purpose of this study is to discover the learning mechanisms and temporal dynamics of implementing systems (Six Sigma) as it unfolds over time. Design/methodology/approach: The data come from a European engineering company that was implementing a Six Sigma-based quality management...