Gonzalez, Reyes; Gasco, Jose; Llopis, Juan - In: International Journal of Contemporary Hospitality Management 31 (2019) 9, pp. 3583-3609
Purpose: Hotels are dependent on information and communication technologies (ICTs) for both their internal management and their relationships with customers and the other stakeholders. Therefore, research on ICTs in the hotel sector has kept growing lately. The purpose of this paper is to offer...