This paper highlights how the European Business Excellence Model can be adapted to innovation when formulating strategies and plans. The Business Excellence Model is too general to be applied directly to innovation, and the authors find that specific criterion parts have to be supplemented. A...

Excellence in innovation requires that organisations have the competencies to react quickly to new market conditions and customer needs, and see the possibilities that can arise from constantly looking for creative solutions and continuous improvements in products and innovation processes....

Purpose – The purpose of this paper is to examine two approaches to measure and diagnose innovation excellence. Design/methodology/approach – The paper is a conceptual model for innovation excellence and a measurement system is developed. A Danish survey forms the empirical basis for the...

Purpose – The purpose of the paper is to present and discuss the Kansei engineering (KE) methodology, and to reflect on the future development of KE. The paper presents a model of the KE methodology and illustrates how this model was applied on a simple example which all may understand –...

Purpose: The purpose of this paper is to investigate how today’s new type of opinion leaders, “Citizen Influencers” (CIs), persuade their followers by exploring which characteristics contribute to their persuasiveness. Design/methodology/approach: Combining theories within opinion...