Reports a European study on the use of quality management self‐assessment. Data have been obtained from 117 organizations who, in general, have some experiences of self‐assessment methods. Among the main findings were the identification of the steps which are considered to be a key influence...

A project has been started with the intention to develop an E-Business Research Network on E-business related research in business and management. The initiative has been taken in co-operation between Erasmus University and UMIST to develop a project in which the first stage concerns the...

The aim of the research reported in this paper is to assess the relative value of the 2000 version of the ISO 9000 series of quality management system standards in comparison to the 1994 version. 773 organisations in the Netherlands which have all been certified to the ISO 9000 standard were...

Plots a path from a base of ISO 9000 series system registration to the effective use of self‐assessment against the criteria of an excellence model (e.g. the European Foundation for Quality Management (EFQM) model or the Malcolm Baldrige National Quality Award (MBNQA) model). Both the ISO 9000...

Examines a range of reasons relating to ISO 9000 series certification and the implementation of total quality management (TQM). Identifies five different types of strategies in relation to the approach taken to ISO 9000 series certification and defines their key characteristics. Also identifies...