Benchmarking energy-efficiency is an important tool to promote the efficient use of energy in commercial buildings. Benchmarking models are mostly constructed in a simple benchmark table (percentile table) of energy use, which is normalized with floor area and temperature. This paper describes a...

Although customer satisfaction and loyalty have attracted a lot of attention in service management research, relatively few studies have examined the impact of waiting time and service quality on customer satisfaction and repurchase frequency. In this study, we model the relationships between...

Considers an input‐output production model with random‐input variables. Presents statistical control charts to monitor the output quality, the random‐input variables, and the stability of the production process. These monitoring procedures serve the purposes of acceptance inspection of...