In response to competitive pressures, firms are increasingly adopting revenue management opportunities afforded by advances in information and communication technologies. Motivated by these revenue management initiatives in industry, we consider a dynamic pricing problem facing a firm that sells...

Resource flexibility is an important tool for firms to better match capacity with demand so as to increase revenues and improve service levels. However, in service contexts that require dynamically deciding whether to accept incoming jobsand what resource to assign to each accepted job,...

Ticket queues are prevalent in service industries. They enhance customer satisfaction by eliminating physical lines, but may compromise efficiency (i.e., service completion probability). Existing studies offer mixed results on the cause and magnitude of such inefficiency. These results, however,...