Through industrialization, digital technologies are changing the structure of information intensive services. The effects of this evolution are specific to each service category including transactional, functional, content-based, and knowledge-based. Consumer consumption behavior and physical...

The Practice of Quality Management presents the results of eleven ground-breaking research projects in quality management. It is the first collection of research papers by academics in this area. The projects are empirical studies on total quality management that suggest new ways to think about...

In many manufacturing problems, the total lead time taken to manufacture a product is an important consideration. Long lead times impose costs due to higher work-in-process inventory, increased uncertainty about requirements, larger safety stocks and poorer performance to due dates. Traditional...

This paper integrates the process oriented view of quality in manufacturing with the multi-attribute product positioning and customer preference models of marketing, within the context of traditional economic models of markets and competition. In manufacturing applications, "quality" is often...

In production scheduling, time performance is usually taken to be the province of sequencing models which take task processing times to be given. However, in practice, processing times can often be controlled by the choice of lot sizes which thus have a major impact on makespan, waiting times,...

In this paper, we study competition in multiechelon supply chains with an assembly structure. Firms in the supply chain are grouped into homogenous sectors (nodes) that contain identical firms with identical production capabilities that all produce exactly one undifferentiated product (that may...