Examines the phenomenon of worker displacement resulting from redundancies within defence-related industries. Focuses on responses to an extensive survey of people made redundant over a three-year period in four defence-dependent companies in Scotland. Examines individuals’ experiences...

Examines the phenomenon of worker displacement resulting from redundancies within defence-related industries. Focuses on responses to an extensive survey of people made redundant over a three-year period in four defence-dependent companies in Scotland. Examines individuals’ experiences...

Purpose – The purpose of this paper is to explore the application of the SERVQUAL approach to assess the quality of service of Strathclyde Police in Scotland. Measuring service quality in public services is fraught with difficulty – especially in public services where customers are...

The purpose of this paper is to explore the application of the SERVQUAL approach to assess the quality of service of Strathclyde Police in Scotland. Measuring service quality in public services is fraught with difficulty especially in public services where customers are vulnerable citizens whose...