Rose, Gregory M.; DeVilliers, Carina; Straub, Detmar W. - In: Journal of Global Information Management (JGIM) 17 (2009) 4, pp. 1-28
System response delay has been cited as the single most frustrating aspect of using the Internet and the most worrisomeaspect of Web application design. System response time (SRT) research generally concludes that delay should be eliminated where possible to as little as a few seconds, even...