In the year 2004 Portale Sardegna, an Italian online tour operator, launched a new product, Open Voucher (OV), with the bold objective of prolonging the tourist season on the island. The idea was conceptually simple: to create a Sardinian tourist product capable of attracting travelers to the...

Increasingly, customers are expecting more and better service. As such, enterprises need guidelines and frameworks for addressing these expanding requirements. The concept of process completeness helps us to consider service from the customer's viewpoint; arguably, the only perspective to take....

Dynamic Capabilities are often considered as the factor justifying the different degrees of success of organizations in turbulent environment. In this pa-per we investigate whether companies that have achieved a Digital Data Genesis dynamic capability hold an IT-based competitive advantage....

Dynamic Capabilities are often considered as the factor justifying the different degrees of success of organizations in turbulent environment. In this pa-per we investigate whether companies that have achieved a Digital Data Genesis dynamic capability hold an IT-based competitive advantage....

Dynamic capabilities represent an important determinant of competitive advantage in turbulent environments. However, despite intense work in the area, the issue of the antecedents of dynamic capabilities remains poorly researched. Understanding the sources of dynamic capabilities would give...