Much research has been undertaken with the assumption that resistance adversely affects a change process. Strategies devised from this perspective often approach resistance in an adversarial manner, attempting to circumvent or negate its impact. However, recent research has identified that...

The successful businesses of the future are being created today by individuals and teams in tune with fast‐moving technologies, new markets and changing lifestyles. New disciplines have sprung up, new professions are born and new skills are in demand. There is a need to blend the new skills...

Traditionally, resistance has been cast as adversarial ‐ the enemy of change that must be defeated if change is to be successful. While it is apparent that classical management theory viewed resistance in such a manner, recent literature contains much evidence that suggests resistance may...

During the recent recession, Australian organizations have undergone major changes focused on improvement of organizational competitiveness. In Australian public sector organizations, strong government control, stringent legislation and powerful trade unions make it extremely challenging to...

Adequate, appropriate training of quality managers is essential to the development and implementation of effective quality management systems. This study reports on a survey of 235 Australian quality managers to determine their perceptions of their training and development needs, the extent to...

There is widespread agreement that adequate, appropriate training of quality managers is essential to the development and implementation of effective quality management systems. What form this training should take is problematic given the complexities of the quality managers' roles and the...