Considers the application of structured process improvement for construction environments (SPICE) as a process improvement technique and its extension into the context of facilities management (FM). SPICE is a research project that developed a step‐wise process improvement framework for the...

In order to strive in the competitive market, organisations outsource not merely to reduce costs but also to achieve efficiency and focus on their core business. Outsourcing exists in different sector of the economy such as in manufacturing, transportation, construction, banking and healthcare....

Purpose – The paper's purpose is to identify the key knowledge variables within a facilities management (FM) environment and to develop an understanding of how FM knowledge is generated and utilised within FM organisations. Design/methodology/approach – The paper includes a review of...

This paper concerns the measurement of facilities management performance. Empirical research carried out indicates that facilities management appears to utilise a wide range of measures – not only traditional financial accounting measures, but also indicators of managerial behaviour as well as...