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Service Quality
Albrecht, Karl - In: Quality digest 15 (1995) 3, pp. 23-24
Persistent link: https://www.econbiz.de/10006333563
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Service Quality
Albrecht, Karl - In: Quality digest 15 (1995) 2, pp. 23-24
Persistent link: https://www.econbiz.de/10006333583
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Service Quality
Albrecht, Karl - In: Quality digest 15 (1995) 1, pp. 23-24
Persistent link: https://www.econbiz.de/10006333604
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Service Quality
Albrecht, Karl - In: Quality digest 14 (1994) 12, pp. 21-22
Persistent link: https://www.econbiz.de/10006343638
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Service Quality
Albrecht, Karl - In: Quality digest 14 (1994) 11, pp. 21-22
Persistent link: https://www.econbiz.de/10006343655
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Service Quality
Albrecht, Karl - In: Quality digest 14 (1994) 10, pp. 21-22
Persistent link: https://www.econbiz.de/10006343676
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Service Quality
Albrecht, Karl - In: Quality digest 14 (1994) 9, pp. 21-22
Persistent link: https://www.econbiz.de/10006343699
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Service Quality
Albrecht, Karl - In: Quality digest 14 (1994) 8, pp. 21-22
Persistent link: https://www.econbiz.de/10006343716
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ADDED VALUE NEGOTIATING
Albrecht, Karl; Albrecht, Steve - In: Training : the magazine of manpower and management … 30 (1993) 4, pp. 26-30
Persistent link: https://www.econbiz.de/10006354078
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Social Intelligence: Beyond IQ - We all know that getting along with people is important to business success. But we're just beginning to understand that this ability represents a...
Albrecht, Karl - In: Training : the magazine of manpower and management … 41 (2004) 12, pp. 26-31
Persistent link: https://www.econbiz.de/10006240369