Purpose – Business process change (BPC) is an organizational initiative to achieve significant improvement in performance and has been extensively reported in the information systems literature. Total quality management (TQM) has been employed to improve the quality of processes within a...

Purpose: The purpose of this paper is to examine the flow of refugees through the dual lens of supply chain management and national cultural values. Design/methodology/approach: The proposed model is first developed based upon an extensive literature review. The model is then applied to an...