The activities of service and product firms are compared in terms of their market‐oriented behavior in their export operations (i.e. their export market‐oriented (EMO) behavior). Empirical analysis conducted on a sample of 783 Finnish exporters containing both service and product firms...

Access to the Internet plays a central role in the development of an information society. However, because of the required telecommunications infrastructure is very expensive to build, and telecommunications services are also relatively expensive, there is no sufficient demand for a market-based...

Mobile communications has recently been popular in innovation diffusion studies: Researchers have conducted studies on a nation, a multi-nation, and on a worldwide level. However, although some of the diffusion studies have examined cross-country diffusion processes, there is a lack of research...

Most countries dispose towards the development of the information society (IS). Due to increased political interest, there has also been a growing need to collect and compile IS statistics for informed decision-making. Thus, various indicators have been collected and different indices developed...

Information Society (IS) indicators describe the level of information society development achieved in a particular society in quantitative terms. They can serve a range of purposes related to providing a view of the society's state: for example, following the evolution of IS or benchmarking IS...

This paper examines how consumers create social capital in their interactions with other customers and service personnel while shopping in retail stores with both physical and digital locations. We draw on the servicescape literature to explore the role of social capital in determining the...