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Bargaining for quality: Quality clauses in enterprise – agreements in Queensland

Preston, Arthur P.; Sappey, Richard B.; Teo, Stephen - In: Employee Relations 20 (1998) 4, pp. 333-349

Both enterprise agreements (EAs) and the implementation of total quality management (TQM) have the goals of improving productivity and performance and distributing the gains of such improvement within workplaces and, in a broader context, making Australian products more competitive in the...

Persistent link: https://www.econbiz.de/10014731596

Number 4 - Maintaining quality through evolving strategy: The TVS partnership

Lindsay, William M.; Preston, Arthur P. - In: Industrial management & data systems 100 (2000) 3-4, pp. 164-171

Persistent link: https://www.econbiz.de/10008360052

A model and a research agenda for total quality management

Saunders, Ian W.; Preston, Arthur P. - In: Total quality management 5 (1994) 4, pp. 185-202

Persistent link: https://www.econbiz.de/10007214171

Maintaining quality through evolving strategy: the TVS Partnership

Lindsay, William M.; Preston, Arthur P. - In: Industrial Management & Data Systems 100 (2000) 4, pp. 164-171

In 1993, the TVS Partnership Proprietary Limited (TVS) was the first small business to be awarded the prestigious Australian Quality Award (AQA). TVS’s core business is a small architectural and landscape firm. This case study traces the firm over time, both before and after winning the award....

Persistent link: https://www.econbiz.de/10014823599

Integrating TQM and HRM

Simmons, David E.; Shadur, Mark A.; Preston, Arthur P. - In: Employee Relations 17 (1995) 3, pp. 75-86

Reviews the main tenets of TQM and strategic HRM, and identifies both similarities and tensions between the two approaches. Presents a case study of Tubemakers Australia, winner of an Australian Quality Award. Illustrates how Tubemakers managed the integration of TQM and strategic HRM....

Persistent link: https://www.econbiz.de/10014731511