Juran defined the basic quality problem as “to strike the optimum balance between cost of quality and value of quality for each quality characteristic and to do so in the lower levels of organisation”, explaining that increased conformance reduces the losses which are due to defectives but...

Applying quality cost techniques within an organization can be very difficult, and problems may arise at any stage from planning the programme through to corrective action. Seeks to illustrate the difficulties experienced with quality costs by two quality assurance managers working in very...

Provides an overview of UK public and private sector organisations’ use of performance information relating to service quality. While they have made some headway in improving the range of performance information they have available, and in their use of such information, significant problems...

Purpose – To study some of the difficulties involved in defining the nature of social enterprises and the environments in which they operate in order to provide a framework to show how and where social enterprises fit in the overall social economy. Design/methodology/approach – The...

Business skills, particularly in the areas of science, engineering and technology (SET) and small firm development are becoming increasingly important. The vocational skills student learns can be augmented by an understanding of how business operates as well as an appreciation that enterprise...

Purpose – Research has shown that employers in small businesses may not provide, or fund, off‐the‐job training for reasons including that they believe that no training was considered necessary in their business. The research reported in this paper aims to focus on a study of...

The delivery of assistance to SMEs, provided by enterprise councils at the local level, can vary between those bodies which are innovative and those which are pedestrian in their approach. Although it is generally accepted that most small firms in the UK sell to local markets, SMEs based within...