Two basic characteristics of a service -- intangibility and simultaneity -- imply many consequences for management. Roland Van Dierdonck explores these and recommends a number of success strategies such as precise definition of the service concept, focus, internal communications and training,...

This paper empirically assesses the economic size (in terms of full time equivalent employees (FTEs)) of postponed manufacturing applications and related activities. Based on a survey among 782 companies, the differences in size and scope of applications between manufacturers, wholesalers and...

The literature on global manufacturing strategy contains few models that help managers to design and manage their global plant network. An interesting model is the one developed by Ferdows, describing the strategic role of plants. This paper discusses and tests this model. The data provide...

Admission scheduling is identified as an important strategy to match supply and demand in acute care hospitals. During the last decades, many different theoretical models of admission scheduling have been developed, but only a few of them have reached the stage of implementation. Several authors...

It is now quite widely accepted that there are benefits to be derived from an integrated management perspective of the flows of purchased parts, components and raw materials from suppliers into and through manufacturing facilities, and of finished products through distribution channels to final...