The design, implementation and use of adequate performance measurement and management frameworks can play an important role if organisations are to succeed in an increasingly complex, interdependent and changing world. Yet, despite widespread recognition of the importance of performance...

This paper reports on a model building process developed to enable multiple audiences, particularly non-experts, to appreciate the validity of the models being built and their outcomes. The process is a four stage reversible cascade. This cascade provides a structured, auditable/transparent,...

This paper reports on the use of a quantitative system dynamics simulation model building process that followed on from a 'soft OR' strategy making intervention with a top management team. The work was carried out for the Chief Constable and top team of a UK police force. The output of the 'soft...