Purpose – The purpose of this paper is to develop a total interpretive structural modelling (TSIM) of strategic factors related to performance management in the context of Indian Telecom Service Providers taking dual perspectives in account, i.e. enterprise perspective and subscribers’...

The interest in performance measurement and management (PMM) has notably increased in the last two decades. The purpose of the paper is to revisit the research and knowledge base of the last two decades related to performance measurement and management and exploring the linkages with theories...

Innovation management has been a subject of immense concern to researchers. Both continuity and change aspects in this context have been scrutinised at length, but management of continuity together with change has only recently been gaining some attention. This paper contributes to the...