Purpose – The main objective of this paper is to critically appraise various service quality models and identify issues for future research based on the critical analysis of literature. Design/methodology/approach – The paper critically examines 19 different service quality models reported...

The demand variability in case of assembly line operations can be absorbed either by multi‐skilling of operators on the line, empowering them to handle a wider mix of work‐elements or by holding finished goods inventory. This paper examines trade‐offs between these two groups of policies...

Notes that the opening up of the Indian economy has led to challenges for industry in terms of needs to improve in quality, cost and response time. Looks at the current situation with regard to operations management, giving details about educational opportunities such as the number and type of...

A comparative evaluation of push, pull and a combination of push‐pull production strategies for a multi‐product two‐stage production system is presented. A mathematical model is developed to determine EBQ and optimal batch splitting and is applied to a case of a manufacturing company...

Purpose – The purpose of this paper is to highlight the importance of the concept of service quality in a supply chain and present a framework for its measurement. Design/methodology/approach – A literature review was conducted on key service quality models and measurement issues. Various...

Purpose – The performance of technical institutions in India is reflected through the level of campus placements. It is vital for them to have efficient, effective and robust placement policies. Selective assembly is a technique used in manufacturing industry in improving the quality of...