The recent major changes in the general insurance sector have significantly increased the need for the development and use of IT for business innovation. This paper uses the case study method to explore how a Jamaican general insurance company responded to these pressures by establishing a...

Globalizing knowledge economies foster conditions that intensify the role and value of organizational reputation risk. In an enterprise-focused era, reputation is a key strategic construct that can act as a boundary object linking communities within and between organizations. Yet approaches to...

We welcome the increased emphasis on practice-based theories of knowing as an alternative to the more representational, knowledge-as-object approaches which have characterised many organizational attempts at 'knowledge management' to date. Building on the findings of a short empirical study into...